Frequently Asked Questions
Everything you need to know about our precision optical instruments and ordering process.
What is the standard shipping time for AmScope orders?
Most orders are processed within 1-2 business days. Standard shipping within the contiguous United States typically takes 3-7 business days, depending on your location.
Do your microscopes come with a warranty?
Yes, we offer a 5-year warranty on all microscopes against manufacturing defects. Cameras and electronic components are covered by a 1-year limited warranty.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund, minus shipping costs.
Do you offer technical support for setting up my equipment?
Absolutely. We provide free lifetime technical support. You can reach our experts via phone or email for assistance with assembly, software installation, or troubleshooting.
Do you ship internationally?
Yes, AmScope ships to many countries worldwide. International shipping rates and delivery times vary based on the destination and the weight of the package.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and officially authorized Purchase Orders from schools and government institutions.